Terms & Conditions

These Terms & Conditions govern your use of the online shopping website and services operated by Acacio Enterprises ("we", "us", "our"), based in Thoothukudi, Tamil Nadu, India. By accessing or using our website, or by placing an order, you agree to be bound by these Terms.

1. Our Store

Acacio Shopping is an online store offering products across categories such as electronics, fashion, home & kitchen, groceries and daily essentials. Product availability, prices and offers may change from time to time without prior notice.

2. Eligibility & Account

You must be at least 18 years old and capable of entering into a legally binding contract to place an order. You are responsible for the accuracy of the details you provide (such as your name, delivery address and contact number) and for maintaining the confidentiality of your account.

3. Orders & Pricing

When you place an order, it is an offer to purchase. We reserve the right to accept, limit or cancel any order — for example, due to product unavailability, pricing errors or suspected fraud. Prices are shown in Indian Rupees and, where applicable, include or display taxes and delivery charges before you confirm the order.

4. Payments

All payments are processed through secure, RBI-authorised payment gateways. You agree to pay the order total, including any applicable taxes and delivery charges, displayed before you confirm your purchase. We do not store your full card or bank details.

5. Shipping & Delivery

We deliver to the address you provide at checkout. Delivery timelines shown are estimates and may vary due to location, product availability or courier delays. Risk in the products passes to you on delivery.

6. Returns, Cancellation & Refunds

Cancellations, returns and refunds are governed by our Refund & Cancellation Policy. Please review it before placing an order.

7. User Responsibilities

You agree not to use our website for any unlawful, fraudulent or unauthorised purpose. You are responsible for providing correct delivery and contact details. We are not liable for failed or delayed deliveries caused by incorrect information provided by you.

8. Limitation of Liability

Our website and services are provided on an "as available" basis. To the maximum extent permitted by law, Acacio Enterprises shall not be liable for any indirect, incidental or consequential loss arising from the use of, or inability to use, our website, or from delays caused by couriers or third-party service providers.

9. Changes to Terms

We may update these Terms from time to time. Continued use of our website after any change constitutes acceptance of the revised Terms.

10. Governing Law

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts at Thoothukudi, Tamil Nadu.

11. Contact

For any questions about these Terms, contact us at acacioenterprises@gmail.com.