Refund & Cancellation Policy

This policy explains cancellations, returns and refunds for orders placed on Acacio Shopping, operated by Acacio Enterprises, Thoothukudi, Tamil Nadu, India.

1. Order Cancellation

You can cancel an order before it is dispatched, free of charge. Once an order has been dispatched, it can no longer be cancelled, but eligible items may be returned after delivery as per the section below.

2. Returns & Replacements

If you receive a product that is damaged, defective, expired or not as described, you may request a return or replacement within 7 days of delivery. Products must be unused and returned in their original condition and packaging, with the invoice. Certain items may be inspected before a return is approved.

3. Non-Returnable Items

For hygiene and safety reasons, some products — such as perishable goods, groceries, personal care items, innerwear and clearance/final-sale items — may not be eligible for return unless they arrive damaged or defective.

4. Refunds

Once a cancellation or return is approved (and, where applicable, the returned item is received and inspected), the refund is processed to your original payment method, typically within 7 to 10 working days. Bank or gateway timelines may add a few extra days.

5. Failed or Debited-But-Not-Confirmed Payments

If your account is debited but your order is not confirmed, the amount is normally reversed to your source account within 5 to 7 working days as per bank and payment-gateway timelines. If you do not receive the reversal within this period, please contact us with your payment reference.

6. How to Raise a Request

To cancel, return or request a refund, email acacioenterprises@gmail.com with your order ID, date, amount and a short description (with photos, in case of a damaged or wrong item). We aim to respond within 2 working days.

7. Contact

For any refund or cancellation queries, contact us at acacioenterprises@gmail.com.