Privacy Policy

Acacio Enterprises ("we", "us", "our"), Thoothukudi, Tamil Nadu, India, is committed to protecting your privacy. This policy explains what information we collect and how we use it when you shop on our website.

1. Information We Collect

We may collect: your name, mobile number, email address and delivery address; order details such as the products you buy, order amount and order status; and technical information such as device and browser data. We do not store your full card or bank credentials — these are handled directly by our RBI-authorised payment partners.

2. How We Use Your Information

We use your information to process and deliver your orders, confirm payments, provide customer support, handle returns and refunds, prevent fraud, and comply with legal and regulatory requirements.

3. Sharing of Information

We share information only as necessary to complete your order — with our delivery and courier partners and our secure payment gateway — or where required by law. We do not sell your personal information to third parties.

4. Data Security

We use industry-standard security measures, including encryption, to protect your data. Payments are processed over secure, PCI-DSS compliant gateways.

5. Cookies

We use cookies to keep you signed in, remember items in your cart, remember your preferences and improve our services. You can control cookies through your browser settings.

6. Data Retention

We retain order and account records for as long as required to provide our services and to meet legal, tax and regulatory obligations.

7. Your Rights

You may request access to, correction of, or deletion of your personal information, subject to legal and regulatory limits, by contacting us.

8. Contact

For any privacy questions, contact us at acacioenterprises@gmail.com.